Customer Testimonials
Poor Customer Service, poor sales department and poor detailing department. And I don't trust the service department did a full and thorough inspection of the vehicle before I purchased it since I'm already having issues with it. During the buying process my salesman was back and forth between me and another customer at the same time instead of focusing on me and closing my deal, they are obviously short staffed, the sales manager filled in for my salesman while he was assisting another customer which is unacceptable. Also they were very misleading about discounts and incentives before I ... Read More DealerRater - Jun 5, 2026
Amazing dealership great staff my salesman Terrell was amazing they went above and beyond the managers are very good at what they do and I can’t complain had a great experience
My experience was seamless and enjoyable. I would highly recommend Frank Torres to anyone. He explained everything I needed to know, answered all my questions, and helped me feel comfortable throughout the process.
Frank was amazing, he show us exactly what we were looking for and worked with us to get approved even though our credit wasn't great. It was the fastest and smoothest car buying experience I have ever had. There was no pressure to buy, they honestly want you to be happy as the customer.
Family and faith are important to me. Hands down I am a loyal customer after working with JD and finished up with Manny in finance for over a week and at times I thought I wouldn't get the car but I got it! Jesus took the wheel. In my parking spot is a brand new 2026 K4 Hatchback Gt-line Turbo in Interstellar gray, THAT I LOVE BTW. It feel extremely premium and I couldn't be happier with my purchase. Thank you again to the whole Allentown Kia Team!
EN ESTE LUGAR NO SE PUEDE COMPRAR VEHÍCULOS, TE GARANTIZAN CIERTAS COSAS QUE A LA HORA DE LA VERDAD NUNCA APARECEN, EN MI CASO COMPRÉ UN TOYOTA RAV4 DONDE SE SUPONE QUE DEBÍA TENER GAP INSURENCE, DONDE CONFIÉ EN EL PERSONAL QUE ME ATENDÍA, RESULTA QUE NUNCA TUVO EL GAP Y HOY QUE LO NECESITO ME VEO AFECTADO YA QUE ESTOS SIN IMPÓRTALES SE LIMPIAN LAS MANOS, QUEDANDO YO CON TODA LA RESPONSABILIDAD, LO GRANDE DE ESTO QUE PREGUNTÉ UNA Y OTRA VEZ SOBRE EL GAP Y HOY VIVO LA MALA EXPERIENCIA, RAZÓN POR LA ... Read More DealerRater - Feb 27, 2026
Thomas was great, and very kind. We had a great experience, we left with my 2026 and I would recommend Thomas to anyone shopping for a new car!
Omi and Terrell were really helpful and nice! Made the experience fast and pretty easy
Daneil Medina is extremely disrespectful to customers. Would have bought the car if Dan didn't step in and make several disrespectful comments. He has a very passive aggressive tone that makes it hard to buy a car here.
Omi was very helpful, patient and trustworthy. The process was easy! I love my new k5!
They have an excellent service center and a skilled technical team. Dealing with this dealership is like having a conversation with a family member. They treat customers with care, provide accurate recommendations, and offer budget-friendly solutions. They even go the extra mile to cut deals. I truly appreciate the entire sales team and the service center team.
Terrell Hanks-Cherry made what can sometimes be a stressful experience feel extra easy and enjoyable.
Very nice and polite employees. Phenomenal deals on all vehicles. Quick and easy paperwork and great overall experience. I will definitely be purchasing my future vehicles from Allentown Kia!
Cory took me to Tom Robinson and Tom was very professional and listened to what i said. i would highly recommend him to anyone,
We recently purchased a new (to her) car for our daughter at Allentown Kia with Sales Rep Omi Camacho. Of all the dealerships and people we had to deal with while looking for the perfect car this was, by far, the best experience we had. The whole environment was nice, relaxing, and friendly. Omi went out of his way to ensure we were able to see and test drive all the vehicles in our criteria. Even the one we ended up purchasing. It still needed some work completed prior to being available for test drive. He ensured it was all ... Read More DealerRater - Oct 6, 2025
Beware of their poor customer service bought a extended warranty and they dated it 2 years before purchase and will not correct it... horrible customer service
We were greeted almost immediately by Frank. It made the initial walk in less stressful for sure. We were looking at the Kia Seltos as it fit our budget and needs. We had never even saw one or frankly, heard of it. Frank spent time showing the vehicle and features and then went to work to help us into our NEW Seltos! At one point, Frank even got a hug for helping and exceeding our expectations.
The dealership was very professional, well organized, clean, and offered refreshments, making it the kind of place you want to deal with.
Terrence was on point with the questions on my sport. thanks!Terrance will recommend to others
Willing to work with you to get the best deal possible. Very knowledgeable and personable staff.
Dealership is very professional. They listen to every need you need in a car. The experience was very helpful.
They were very attentive, NOT PUSHY!, very helpful, had the vehicle I wanted. Our Rep, Joseph was excellent and fun to work with. Very helpful explaining vehicle operation.
Terrell Hanks-Cherry was amazing—he clearly explained the differences between the Sportage PHEV and Hybrid, helped me understand the lease terms, and made the whole process super easy. The dealership had a great selection of cars, and Terrell genuinely cared that I got the best fit. Manny made the paperwork process super easy.
Clean, hospitable, welcoming, comfortable. Easily found and easy access to parking. Great place to shop.
Staff made it easy and simple to get me in a card today. JD is is great to work with
Joseph was awesome. He gave me a thorough breakdown of the vehicle when I asked about features. He was knowledgeable and informative and made the process simple. After I agreed to buy the car he also helped me return a loaner car from another dealership down the street and picked me up. The only part I hated was an aggressive finance manager who tried to sell me on extra extended coverage. I didn't want any of that. At least he mostly took no for an answer fairly quickly. Joseph is a charming young handsome man who is a pleasure ... Read More DealerRater - Jul 3, 2025
I bought my 3rd Kia from Tom Robinson (one of Allentown Kia's seasoned vet sales people) this weekend and could not be happier. He always makes the experience, (which at no fault of his, takes hours) an enjoyable one.
- He's very informative and helpful when it comes to making the right decision for your auto purchase.
- There was a discrepancy once we got to F&I in the terms of the lease and he made it right after a brief conversation with his sales manager.
- Anytime I'm in the market for a car ... Read More DealerRater - Jun 23, 2025
The sales person I dealt with was JD. He was really easy to work with and the overall purchase of the vehicle went well after some negotiating.
My salesman Edgar Marquez was the best, made the process super easy and comfortable. He found the perfect car for me and got me approved. Definitely will recommend!
I want to extend my gratitude to Omi C and Manny E at Allentown Kia for going above and beyond to meet my expectations. They were both extremely patient and dedicated to helping me find the perfect car, right down to my preferred exterior and interior colors, along with all the necessary safety features. They took the time to thoroughly review and explain all the paperwork to me. Before I drove off the lot, Omi made sure I understood all the technology and safety features of my new vehicle. I even had some questions a couple of days later, and ... Read More DealerRater - Apr 29, 2025
JD was a phenomenal sales agent he took his time with us. He addressed and answered all questions we had and explained everything about our KIA. He did his homework and was able to assist us in every which way.
I had a wonderful experience at the Dealership. Everyone was helpful and kind. I had no issues.
They were very helpful in giving us all of our options with financing and leasing.
I am so happy with My new Kia Sportage! Treatment was above and beyond amazing! Mike listened to all my questions, explained everything to me in detail and helped my fine my new ride!
They were very helpful and easy to work with. NEELO was very easy to talk to
Terrell was very courteous well informed and was very willing to work with me to make a deal. And he also helped me with the technology of today’s new cars. I found him very easy to make a purchase with and I do not care for salesmen who are over aggressive and pushy.
Made the process seamless. Neelo went above and beyond to get me into a beautiful new car. He is by far, The best I have had to help me achieve a dream!
Felt I was treated with respect by all team members. Would recommend this dealership and salesman eagerly.
Service was excellent. Mateo was very knowledgeable and helpful during every moment of the transaction. He did everything he could to ensure that I was satisfied.
I had an excellent car buying experience with the assistance of Michael Nicolaide. He was very informative, respectful, and guided us through every part of our car purchase. He was very responsive to our needs and understood what type of vehicle we were looking for. I was very grateful his expertise and knowledge.
I had an excellent experience at the Allentown Kia. Both Mateo in sales and Rob in finance are true professionals. From start to finish they provided top tier service and honest numbers. I left happy with a newly leased Kia Sorento. Would highly recommend this team, and Kia vehicles!
Rob Lakey, one of the sales managers there didn't like that I am giving him facts about the value of their used vehicle (Mazda CX5), I gave them a very reasonable offer, he just walked away, I replied to his email next day and was willing to purchase still, he never responded. This guy shouldn't be a sales manager, I think he just like people who he can take advantage of, he was being sarcastic most of the time asking if I own a dealership, just because he was dealing with knowledgeable buyer, of course they lost a ... Read More DealerRater - Dec 27, 2024
This dealership is wonderful! Omi Camacho was my sales associate. This is the second car I have purchased from him. Omi is a pleasure to work with! He is highly knowledgeable and professional! Everyone we met with there was so pleasant. I am so happy with my new Sportage! Go see Omi, you can thank me later!!
The most pleasant experience I've had while car shopping. The team at Allentown Kia was respectful, responsive, and stayed past closed to help finalize a deal. Great overall experience and will recommend Allentown Kia to anyone. Shoutout to Lauren, Rob, and Sonia!
That great experience, in general each of the members of Allentown Kia make you feel part of something very special, like a big family, Michel was incredibly professional and made the purchase of my new vehicle easy and fast. definitely highly recommended.
The experience was amazing, very professional and respectful. We left extremely satisfied and I will recommend to anyone. Thanks
Excellent service provided from the moment you choose the car until delivery. I highly recommend Allentown KIA.
Upon entering the Allentown Kia, I was greeted by Terrell Hanks-Cherry and Manager Dan. They were both friendly, professional, knowledgeable and helpful. Terrell showed patience and explained the entire process which went seamlessly well including working with Edwin in finance. I highly recommend this dealership, the prices are fair and their inventory is large. If anyone I know is looking for a Kia, I will send them directly to Allentown Kia and ask for Terrell Hanks-Cherry, the customer service is EXCEPTIONAL. BRAVO Allentown Kia keep up the exceptional process. Thanks again from: Tracy Harris a.k.a. MamaSteelz
This is a blue ribbon Kia dealership . Lauren was a very professional and knowledgeable salesperson. Everyone was extremely friendly and treated me with upmost respect. She even took out the red carpet and had a huge bow on the car when everything was said and done. I would give the dealership an A ++ rating.
Mateo was excellent! He made the transaction very smooth and easy. I did not feel pressured at all. He explained everything very carefully and made sure I was satisfied with my purchase. I would recommend him to all my friends and family!
Mateo was informative and very helpful! He made the whole process smooth. Top tier dealership! Would recommend highly!
Great people great dealership Never disappoints and always always on point Specially Mr Thomas Thank you
Tom went out of his way to make the right deals happen for us. Upfront, knowledgeable, and willing to go the extra mile.
I recently had a fantastic experience purchasing a stunning 2025 Kia Sportage at Allentown Kia. My gratitude goes out to Omi, who provided outstanding support every step of the way. From the moment I entered the dealership, I was impressed by his attentiveness and expertise. Omi was eager to help me identify the ideal vehicle for my family’s needs.
He took the time to listen to my preferences and guided me through various options available. Eventually, I ended up with the incredible Sportage, which has truly surpassed my expectations! Omi’s commitment to customer satisfaction made the car buying process ... Read More DealerRater - Aug 28, 2024
Great place to purchase the car . All the team they are super nice and helpful.
omi camacho nos trato super bien , pelio por llegar al precio q queriamos , les recomiendo q compren con el 100 por ciento , agradecido siempre
This was a great experience except that some of the finances were not presented well up front. All ended well and I felt like I got a fair deal but the in-house rebates/final sale price vs MSRP/financing were not explained well up front.
Bought a vehicle and had some serious issues they fixed one and want to patch up other. They said they would make right but never came through. They also lied on car fax. I don’t trust these people at all. Customers keep looking for hood dealer not one just interested in the sale but after sale issues.
Everyone at the dealership is so friendly and helpful! BDC, Sales, Managers, and finance make the process non stressful. I am a Kia customer for life now.
This is our second Kia purchase at Allentown Kia - everyone there is awesome! They are always looking out for their customers and making sure they are getting the best deal. Mike was fantastic!
Terrell did a great job. He is very knowledgeable about his products and was able to answer all my questions. He did not sell me a vehicle but rather helped me to buy one.
Torell was very professional, easy to work with and he tried to get the best deal for us!! He and Danny tried to make me laugh and smile 😀 they were successful! Highly recommend!
Very professional. Eric and omi were awesome to me. I am happy beyond belief with my new car!
I would recommend Allentown Kia to anyone looking to purchase a beautiful kia vehicle with great service
Had a horrendous experience here. Deceptive. Once you hand over your down payment check and hand them the keys to your trade, its all over.
Shout out to Omi! He definitely did his thing! He was very understanding and personable! I came in there with my mind set on a specific payment and he made it happen! Definitely a great sales person. He wasn’t tryna break my pockets, he was will to help my pockets!!
It’s a pleasure working with Lauren. She cares about her customers and she follows up with you. She got me into my NEW dream car !! You’re awesome Lauren!!
Staff was great. I left the dealership with exactly what I wanted. Couldn't be more thankful.
The entire experience of buying my new vehicle was quite pleasant, and that was thanks to Omi's personal and honest approach and demeanor. He made promises and he kept them. For me, that's the best quality a salesperson can have.
Cannot thank Omaet enough! I was planning on holding off on getting a new car, but I ended up buying my dream car and it was a great experience. Omaet went above and beyond to help me get the car I wanted and he made the process as easy as possible. If you need a car, this is the place to go. Thank you again Omaet!
My experience with Sales Rep. John Zangari and the group at Allentown Kia was nothing less than 5 star excellence.
Thomas Robinson listen to our needs and request. He made our purchase excellent. When we thought we weren't walking out with a new car. He made it happen. Thank you from the Gervasi 's. We were happy Frank Torres explained paperwork and additional coverage for our purchase with no pressure.
Jess was very helpful & courteous. Fast to reply to my questions. There's a few more things I need addressed with the vehicle but I have confidence that she will take care of them. Referring my friends, family & co-workers to go to Allentown Kia for their next car. You can't beat the Lifetime Warranty up to 500k miles on even the used vehicles! I bought a 2020 Hyundai Santa Fe Limited addition. LOADED! Just need the auto-start yet and I'm good to go.
Jessica rivera was our saleswoman.she was excellent across the board,she got us in the car we wanted with the price we wanted A++++☆☆☆☆☆
This place is the worst place. They are scam artists and lie about what is wrong with your vehicle just to make money on hourly wage and part upcharge.
I worked with Jessica Rivera! Great experience and wonderful sales person. We bought 2 cars with her the same day. Smooth and efficient process.
This is the 3rd car I have bought here with Jessica Rivera!! She is the best sales person. If it’s not with Jess I am not buying a car. Thank you Jess for always looking out for my best interest.
My appointment was for a Monday. It’s Thursday and they still haven’t looked at my car nor can they tell me when they’ll look at my car. No offer of a loaner, or a rental either. They want to text you instead of talk to you. So unprofessional. This is the second car I have purchased there and will never buy another one from them simply because of the service department.
I’ve purchased two vehicles from this dealership but will definitely not purchase another. While I loved the salesperson we had, their service department is very lackluster. I had an appointment on a Monday and on Wednesday close they still hadn’t looked at my vehicle. They can’t tell me when they’ll look at it, they won’t give me a loaner and they won’t get me a rental. I’m just at their mercy. I don’t want to have to deal with their service department for another car. So while I love my Kia, I ... Read More DealerRater - Jun 28, 2023
Allentown Kia immediately put me in a rental car and paid for all charges while my car was in their service department. The staff was courteous and responsive.
The sales staff was very accommodating from start to finish. They understood my position and helped the entire process. They also went above and beyond to complete the client service experience.
Thomas you were so helpful, patient and overall such a great salesman. We agreed our next car will be with you! We got the 2018 Alfa Romero Stelvio, any question I had about the car Thomas made sure he had the answer! This dealership is fast pace and so are the salespeople, everyone there was helpful. Very clean and comfortable. We will be back! Heather & Mike
Not good experience this person does not know what he is talking about beginning of conversation he said first the car is "how much you" will get and end of the conversation the price he told us totally different I don't understand what was his trick to catch their customers beginning of the conversation. Totally waste of time and I rather spend time to other dealers
Great service, very knowledgeable sales personnel and good environment. I definitely recommend this dealer and the sales rep Manni was great
5 stars to Thomas Robinson! It was so pleasant to work with him, as he guided my husband and I every step of the way. I will always remember my incredible experience at Kia Allentown! Thanks to his team Elijah Rivera, Robert Lakey, Daniel Medina.
Thomas was one of the best car salesman I ever came in contact with. He made it so easy for my wife and I to get into our new Kias. I would recommend him to anyone looking for a vehicle with NO BS!
If you are looking for a dealership that is there for you look no further, there was no pressure and an easy excellent experience. I can’t tell you how comfortable I was coming to this location after dealing with so many dealerships over the years by far the best!
I previously had a bad review for this dealership because of how I felt my particular car buying situation previously played out. I do have to say that if it wasn’t for Rob and Joe making things right and doing the very best they could to get me into a new 2023 vehicle, I probably would’ve never came back here again. Thank you both for doing the right thing and helping your customer!
This was our second time buying a car with this dealership. They were very professional, informative and understanding of our situation. Jessica Rivera was very nice and answered all our questions. She worked hard to get us into the car that fit our needs and budget. I will definitely recommend Allentown Kia to anyone.
Had a great experience with Allentown Kia. I’ve purchased 3 vehicle from that location. 2 of them I had pleasure of dealing with Frank Torres. He is a salesman of his word. He truly works works with his customers. If I’m ever in the market for a new or used vehicle, I’ll be sure to contact Frank at Allentown Kia first. Thanks again Frank for all your help
Super contenta con el servicio que nos brindo el agents Manny Espinal muy cordial atento...Es mi segundo carro en este deler gracias a Manny que nos ayudo en todo y respondiendo todas las preguntas que teniamos exelente vendendor..!!!Definitivamente regresaria con el exelente servicio de Manny gracias!!!
I couldn't have had a better person to help me find the right car for me. Very patient and knowledgeable.
Everyone we meet and dealt with was very professional (down to earth, not stuffed shirts) Adam Z. was very easy to work with, clear communication, was honest and upfront through the whole process he helped us get a great deal. The sale manager was excellent, he closed with the exact deal we want. The final person did that completed our paper did a great job as well. High recommend the dealership and all the folks we meet. The dealer ship was also very neat clean and orderly.
Dealership was vey fair in every area of purchasing a new vehicle. They listened to what my needs were and strifes to meet those needs
My first time having gone to this dealership and I do not regret it one bit! Mr.Robinson was extremely approachable, kind, and knowledgeable. He is really there to help and it shows. I was not able to get the vehicle that I wanted due to my low budget despite his great efforts but he made sure I didn't leave empty handed and actually helped me get a lower insurance rate for my current vehicle after hearing how high it was. I would highly recommend him to everyone!
Pleasant place to do business; salesmen and staff friendly and accommodating. Not pushy which is a great plus, when you’re trying to make the best financial decision.
Wow, I should have checked the reviews before I bought here. Sales were great. I had my first oil change on my new Sorrento. Not one, but two employees were rude and unpleasant to me. I could not believe it! I will be going to the other Kia dealer in the Lehigh Valley from now on.
The team of Allentown Kia are very profesional Mr. Robinson is my favorite salesman, Thank you.
AMAZING!! Understanding and will work on your needs. Super nice, 5 starts and beyond for Jessica.Thank you.
Very nice person , explained everything I needed to know, I will tell friends and family about the people at the dealership
